Yesterday I had a couple of phone calls that were necessary to wait on hold.
First, a credit card payment, then a call to the IRS.
The credit card, payment should have been a breeze. I told Emily I would make a payment on her account, which I have done dozens of times. No sweat. Call, punch in numbers, get confirmation, hang up. Not so easy this time. I had to hold for an associate. Crap. I wanted automated. I know I called the right number. But, it was a quarter till 5:00pm and I needed this to go through before 5 so she wouldn't get hit with a late fee.
I know what you are thinking. It's not even my account! Why didn't Emily take care of it? Well, because being the control freak that I am, I told her I would handle this credit card so it would always be on time and I could monitor it. Regardless, I forgot about it, until the last day of the cycle. I know, I know! Emily would be better at this. We were just trying to help so she would get a head on the whole credit issue.
REGARDLESS! Let's get back to the story!
Erica had a little problem "allowing" me to make the payment because I am not authorized. Give me a break lady. I have the statement in my hand, daughter in transit at rush hour to get back to Muncie. Just let me make a payment like I have so many times before. It is not like I wanted any information about her account. I am just wanting to make a freakin' payment! So now, it is after 5:00pm and I am afraid if I hang up a late fee will also be charged. Erica assures me if Emily calls back this evening, tells them I am authorized to make payments, they will still waive the fee, but she will have to tell them Erica is going to waive it and why. Goshhhh! She isn't good with this kind of confrontation! But, what chose do we have.
Next stop is a call to the IRS. Just a little notation for our account that needs to be made.
I get through and wait 22 minutes for the first associate Mr. Blah Blah, associate number 1234567. I tell him what I need. Then have to go through a cluster of questions verifying I am who I am. He then puts me on hold... 7 minutes later he tells me he is sorry for the hold, thanks me for my patience, and he will be right with me... 7 minutes later he is back. Thanks me then tells me to hold on while he transfers me so the notation can be made. 41 minutes later, I get Ms. Smartypants, associate number 7654321. How may she help me? Are you kidding? You tell me, Ms Smartypants, Mr Blah Blah told me to hold for you. He was making a notation in my account and told me to hold to get connected to have the notation completed. What? You need me to go over with you what Mr Blah Blah and I discussed? Can't you look at my account and read the notation? Okay... Blah Blah Blah. Oh? you need to verify who I am again? Okay..blah blah blah. What? No, please don't put me on hold. I use to love these two songs you play for us people on hold, but I don't think my brain can handle another round. Do you have the notation? Oh. Mr Blah Blah did take care of it? Okay doky, thank you Ms Smartypants, you have a good day too. Bye Bye!
Have you ever held for the IRS? I have. More than once.
The hold music is always the same.
These two songs I am playing for you now if you have the playlist enabled.
Tchaikovsky's Dance Of The Sugar Plum Fairy
Beethoven's Fur Elyse
I think that it's a plot to drive you crazy. What use to be beautiful has slightly been ruined for me. At least for now.
Any suggestions how to get a song or melody out of your head? I have been listening all day to the radio, but to no avail. I'm still humming these two classics.
Ohh! And by the way, Emily took care of her business in like two minutes flat. I spent an hour and a half, mostly on hold!
I have NOT switched teams
3 hours ago